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Frequently Asked Questions
Do your products have a warranty?
Yes, all our products are backed by a three-year warranty against issues with its materials and workmanship. If you have questions about our products or need more detailed information about their warranty, we are happy to help at: [email protected].
How do I unbox my new pet bed?
Carefully remove plastic packaging being especially careful not to cut through the bed. Place the unrolled compressed bed on a flat surface in a warm, well-ventilated room and allow 24-48 hours for expansion.
Is it normal for my memory foam pet bed to have an odor?
Yes. New memory foam will initially have a slight odor; it is completely harmless and will dissipate over a short time with regular use. To expedite odor dissipation, remove and wash the cover and place it in a dry, sunny location.